
Sales Hotel Liaison Representative
1 week ago
Job Overview
The Hotel Sales Coordinator will report to the Reservations Manager and be responsible for handling room sales via telephone or correspondence, ensuring accurate information is provided to guests.
Key Responsibilities:
- Respond to all guest inquiries within 24 hours.
- Answer incoming calls promptly and accurately.
- Suggest ideal packages to guests based on their preferences.
- Follow up on tasks efficiently.
- Upsell whenever possible.
- Retrieve and enter bookings into the property management system (PMS) daily.
- Print daily reports as required.
- Monitor and follow up on no-shows, traces, missing correspondence, and cars.
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