Senior Automotive Customer Service Manager

5 days ago

Singapore beBeeCustomerService Full time $60,000 - $80,000
Job Title

A senior customer service lead is required to oversee the day-to-day customer service operations.

The ideal candidate will have prior experience in the automotive industry and possess strong analytical and problem-solving skills.

Responsibilities:
  • Oversee customer service team performance and provide guidance for improvement
  • Work closely with the aftersales department to define goals and objectives of customer service
  • Conduct regular customer experience surveys using an online platform
  • Review customer feedback and follow up with the aftersales team
  • Handle customer complaints promptly and resolve them to the highest possible satisfaction
  • Analyze data to determine the level of customer service provided and recommend corrective measures
Requirements:
  • Prior experience in the automotive industry preferred
  • Strong understanding of quality assurance methodologies and customer service principles
  • Excellent communication and interpersonal skills
  • Proficiency in data analysis and reporting tools
  • Ability to work in a fast-paced environment and manage multiple tasks
Benefits:
  • Opportunity to work with a leading automotive company
  • Competitive salary and benefits package
  • Chance to develop leadership skills and progress in your career

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