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Customer Service Officer

3 weeks ago

Singapore Cogent Automotive Logistics Full time

Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.
Role Description
This is a full-time role for a
Customer Service Officer
at
Cogent Automotive Logistics Pte Ltd . The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.
Responsibilities
Ensure fulfillment of customers' order
Ensure deficiencies such as customers' complaints are resolved on time and proper corrective and preventive actions are taken
Identify problems and deficiencies in the services and rectify the issues faced
Perform invoicing and ensure that customers are billed timely and accurately
Perform shipping documentation and process import/export documents
Raise reports on non-conforming services/events and recommend corrective actions for management approval before activating such actions
Any other duties and responsibilities assigned from time to time
Requirements
Diploma or equivalent in logistics, supply chain management, business administration, or a related field
Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company
Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore
Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
Competent with TradeNet is an added advantage
Other Information
Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am pm
2-ways company transport @ Jurong East
Lunch subsidies
In-house gym
Medical, dental and insurance benefits
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