Front Desk Hospitality Professional

1 week ago

Singapore beBeeCustomerService Full time $2,000 - $2,500
Hotel Front Office Executive Role

This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring a seamless guest experience in a hotel setting.

Key Responsibilities:

  • Warmly welcome and greet all guests upon arrival, managing check-in and check-out procedures efficiently.
  • Handle room reservations, cancellations, and modifications accurately, ensuring all guest information is recorded correctly in the hotel's system.
  • Address guest queries, concerns, and complaints promptly, providing information about hotel amenities, services, and local attractions.
  • Process payments, issue invoices, and maintain accurate billing records, handling cash transactions and ensuring proper cash management.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
  • Maintain accurate records of room occupancy, guest profiles, and other relevant data.
  • Ensure adherence to hotel policies, procedures, and safety standards, maintaining confidentiality of guest information.
  • Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications and Skills:

  • Education: Minimum O level.
  • Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. On-the-job training will be provided for candidates with no related experience.
  • Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Conditions:

Shift-based work, including weekends and public holidays.

Reporting Line:

Duty Manager.

Note:

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