Front Desk Professional
1 week ago
Job Title: Front Desk Manager
- We are seeking an experienced and highly motivated individual to manage our front desk. As a key member of the hotel's management team, you will be responsible for maintaining efficient day-to-day operations and providing exceptional customer service.
Main Responsibilities:
- Hotel Operations: Manage the front desk, ensuring seamless guest experiences and upholding brand standards.
- Team Leadership: Coach and guide team members to achieve high levels of guest satisfaction.
- Cross-Functional Collaboration: Work closely with other business units to fulfill and meet guest expectations.
- Safety and Satisfaction: Demonstrate commitment to guest safety and satisfaction by playing a key role in emergency response procedures.
Requirements:
- Education: Minimum Diploma or Degree in Hospitality or Tourism Management.
- Experience: Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in a 5-star hotel.
- Skills: Excellent communications, leadership, and interpersonal skills.
- Work Style: Able to perform independently and as part of a team.
- Technical Skills: Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.
- Availability: Able to perform shift work, including weekends and public holidays.
About Us:
Our hotel is committed to delivering exceptional customer service and creating memorable experiences for our guests. We offer a dynamic and supportive work environment that encourages growth and development.
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