Front Desk Professional
7 days ago
The front desk professional is the first point of contact for customers, providing exceptional customer service and ensuring a seamless experience.
Responsibilities include:
- Assisting the branch manager with day-to-day operations and functions.
- Providing accurate and immediate responses to customer inquiries, ensuring complete customer satisfaction.
- Acknowledging and greeting guests entering and leaving the facility.
- Attending to incoming calls and redirecting them or taking down messages.
- Maintaining knowledge of all services, products, and prices.
- Monitoring appointment bookings to ensure sufficient customers, staff, and operating efficiency.
- Scheduling appointments and managing schedules.
- Performing basic customer registration, financial billing, and cashier duties.
- Attending to customers' pre- and post-consultation inquiries.
- Maintaining tidiness of the front desk area.
- Managing inventory, including purchasing stocks when necessary.
- Administering, recording, and maintaining customer records and files.
- Ensuring regular follow-ups with customers to maintain high standards of customer care.
- Maintaining safety standards and cleanliness of the salon/clinic at all times.
Requirements:
To be successful in this role, you will require:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong organizational and time management skills.
- Proficiency in using relevant software and systems.
- Knowledge of customer service principles and practices.
Benefits:
As a front desk professional, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
Other Information:
This role is ideal for those who enjoy working in a customer-facing environment and are passionate about delivering exceptional service.
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