
Senior Hospitality Leader
7 days ago
Front Office Assistant Manager
Job Description:We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team. As a key member of the front office team, you will be responsible for delivering exceptional customer service and ensuring that all guests have a memorable experience at our hotel.
As a Front Office Assistant Manager, you will provide leadership and guidance to our front desk team, ensuring that they are equipped to deliver high-quality service to our guests. You will also be responsible for managing the day-to-day activities of the front desk team, including task assignment and performance management.
You will be required to work closely with other departments, including finance, revenue, sales and marketing, food and beverage, housekeeping, and maintenance, to ensure seamless operations and excellent guest satisfaction.
Key Responsibilities:
- Provide leadership and guidance to the front desk team
- Manage the day-to-day activities of the front desk team
- Work closely with other departments to ensure seamless operations
- Ensure exceptional customer service is delivered to all guests
We are looking for an individual who has:
- Degree or diploma in hospitality management or a related field
- Minimum 2 years' experience in a full-service hotel environment
- Excellent communication and interpersonal skills
- Ability to work rotating shifts, weekends, and public holidays
- Commitment to providing exceptional customer service
We offer a competitive salary and benefits package, including:
- Great room discount
- Superb training opportunities
- Opportunity to work with a global hospitality company
At [Company Name], we value diversity and inclusion and are committed to creating a workplace culture that reflects these values. We welcome applications from individuals who share our commitment to delivering exceptional customer service and are passionate about working in a fast-paced, dynamic environment.
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