Porsche CRM Leadership Role

4 weeks ago


Singapore Porsche Asia Pacific Full time

Porsche Asia Pacific is seeking an experienced leader to spearhead our Customer Relationship Management (CRM) initiatives.

About the Role:

The Manager CRM will be responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. This role requires a strong analytical mindset, excellent leadership skills, and the ability to excel in a fast-paced environment.

Key Responsibilities:

  • Lead the CRM team in developing and implementing strategies to drive customer excitement, satisfaction, and brand loyalty
  • Manage the in-house Customer Interaction Centre to strengthen luxury positioning and create seamless experiences across virtual touchpoints
  • Plan and execute initiatives to enhance customer experiences across all digital and physical channels, ensuring consistent brand positioning and seamless channel integration
  • Oversee sales funnel management by pre-qualifying leads and maintaining the CRM system with lead, customer, and vehicle data
  • Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement

Requirements:

  • Bachelor's degree in business, marketing, or communications, or a related field
  • 5 to 8 years of relevant experience in the automotive, airlines, or luxury industry
  • Proficient in MS Office and CRM systems (e.g., SAP, Salesforce)
  • A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills
  • Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience

We offer:

  • An estimated salary of SGD $120,000 - SGD $180,000 per annum, depending on experience
  • A competitive benefits package, including medical insurance, retirement savings, and paid time off
  • Opportunities for career growth and professional development within the Porsche ecosystem

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