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E-commerce Operations Manager

2 months ago

Singapore HUAYI SHANG HANG IMPORTERS & EXPORTERS PTE LTD Full time
About the Role

We are seeking an experienced E-commerce Supervisor to join our team at HUAYI SHANG HANG IMPORTERS & EXPORTERS PTE LTD. As an E-commerce Supervisor, you will play a key role in driving the success of our online sales operations.

Key Responsibilities
  • Develop and Execute E-commerce Roadmap: Collaborate with the Business Development team to create and implement an e-commerce strategy that aligns with our sales targets.
  • Lead Online and In-store Promotions: Oversee the implementation of online and in-store promotions to increase viewership and traffic.
  • Product Listings and Inventory Management: Ensure accurate and up-to-date product listings on our website and e-marketplaces, and manage inventory levels to meet customer demand.
  • Customer Service and Support: Handle customer inquiries and requests, and provide timely and effective support to resolve issues.
  • Service Recovery and Order Fulfillment: Monitor customer reviews and proactively engage with customers to resolve issues, and lead a team to fulfill customer orders efficiently.
  • Team Leadership and Development: Lead and develop a team of e-commerce professionals to achieve sales targets and improve operational efficiency.
  • Warehouse Management and Inventory Control: Oversee the management of our warehouse inventory, including stock levels, ordering, and replenishment.
  • Administrative Tasks and Data Analysis: Perform administrative tasks such as data entry and sales tracking, and analyze customer data and market trends to identify opportunities for growth.
Requirements
  • Education and Experience: Minimum Diploma in E-commerce, Marketing, or equivalent, with at least 8 years of working experience in a similar capacity, and at least 6 years in a supervisory role.
  • Skills and Qualifications: IT-savvy with proficient computer and photo/video editing skills, organized, resourceful, and able to multitask and work under tight deadlines.
  • Communication and Interpersonal Skills: Good communication and interpersonal skills, able to work independently, and task and results-oriented with a positive attitude.