Senior Scam Investigation Specialist
1 week ago
Job Summary:
- Serve as the primary point of contact for customers to manage scam allegations.
- Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
- Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.
- Minimum Bachelor's degree or equivalent required.
- Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Effective problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness.
- Ingenuous and tenacious approach to case research, with a focus on uncovering accurate and detailed information.
- Impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care.
- Ability to remain composed and focused under pressure, with a high level of emotional intelligence and a talent for building strong relationships in a rapidly changing environment.
- Independent and self-directed, with the ability to take ownership of tasks and projects.
- Excellent organisational and time management skills, with the ability to navigate complex and fast-paced environments with ease.
- Salary: Up to $5,000 per year.
- Contract period: 1 Year.
- Working hours: Monday to Friday, 9am to 6pm.
- Location: Raffles Place.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn and adapt to new software applications.
- Preferred experience in a related field, such as Risk Management, Customer Service, or Banking, with a strong focus on problem-solving and customer satisfaction.
-
Retail Banking Scam Investigator
5 days ago
Singapore beBeeScam Full time $40,000 - $80,000Customer Care SpecialistWe are seeking a dedicated and empathetic customer care specialist to assist customers reporting fraud or scam activity on their retail banking accounts.Single Point of Contact. Handle the communication with Retail customers reporting scam on their deposit accounts post initial reporting and investigation. This includes subsequent...
-
Singapore beBeeFraud Full time $5,000Customer Assurance RoleWe are seeking a detail-oriented and tenacious professional to fill this critical position. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations based on the findings.Serve as the primary point of contact for customers to manage scam...
-
Singapore beBeeFraud Full timeCustomer Assurance Role We are seeking a detail-oriented and tenacious professional to fill this critical position. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations based on the findings. Serve as the primary point of contact for customers to manage...
-
Singapore beBeeFraud Full timeCustomer Assurance Role We are seeking a detail-oriented and tenacious professional to fill this critical position. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations based on the findings. Serve as the primary point of contact for customers to manage...
-
Scam Resolution Specialist
5 days ago
Singapore beBeeFraud Full time $40,000 - $60,000Customer Scam Resolution ExpertWe are seeking a highly skilled professional to manage customer scam allegations. As the main point of contact, you will lead thorough and timely investigations into reported scams.
-
Scam Management Officer
5 days ago
Singapore beBeeScamManagement Full time $4,000 - $6,000Scam Management OfficerThis role is responsible for managing customer scam allegations and leading investigations into reported scams.Key Responsibilities:Act as the main point of contact for managing customer scam allegations.Lead fair, thorough, and timely investigations into reported scams.Analyse evidence to identify patterns and trends, and provide...
-
Scam Allegation Resolution Expert
1 week ago
Singapore beBeeFraud Full time $4,000 - $8,000Job Role: Scam Allegation SpecialistAs a key member of our organization, you will serve as the primary point of contact for customers to manage scam allegations.Key Responsibilities:Investigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts.Analyze evidence and documentation to identify patterns and trends, and provide...
-
Scam Allegation Specialist
2 weeks ago
Singapore beBeeFraud Full time $5,000Job SummaryThis role requires a professional to serve as the primary point of contact for customers to manage scam allegations.Key ResponsibilitiesInvestigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts.Analyse evidence and documentation to identify patterns and trends, and provide recommendations based on...
-
Scam Allegation Specialist
1 week ago
Singapore beBeeFraud Full timeJob Summary This role requires a professional to serve as the primary point of contact for customers to manage scam allegations. Key Responsibilities Investigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts. Analyse evidence and documentation to identify patterns and trends, and provide recommendations based on...
-
Senior Fraud Investigation Manager
1 week ago
Singapore beBeeFraudDetection Full time $90,000 - $120,000Job Role:Fraud Detection Specialist.Description:The primary responsibility of a Fraud Detection Specialist is to investigate and manage customer scam allegations in a fair, thorough, and timely manner. This involves analyzing evidence to identify patterns and trends, providing clear recommendations based on findings, and ensuring that customer complaints are...
