Scam Resolution Specialist

Job DescriptionAs a dedicated and empathetic customer advocate, you will play a pivotal role in assisting customers who have fallen victim to fraud or scam activity on their retail banking accounts. Your exceptional communication skills, combined with a passion for delivering top-notch customer service, will make all the difference in ensuring that each case...

Job Role: Scam Allegation SpecialistAs a key member of our organization, you will serve as the primary point of contact for customers to manage scam allegations.Key Responsibilities:Investigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts.Analyze evidence and documentation to identify patterns and trends, and provide...

Customer Care SpecialistWe are seeking a dedicated and empathetic customer care specialist to assist customers reporting fraud or scam activity on their retail banking accounts.Single Point of Contact. Handle the communication with Retail customers reporting scam on their deposit accounts post initial reporting and investigation. This includes subsequent...

Scam Management OfficerThis role is responsible for managing customer scam allegations and leading investigations into reported scams.Key Responsibilities:Act as the main point of contact for managing customer scam allegations.Lead fair, thorough, and timely investigations into reported scams.Analyse evidence to identify patterns and trends, and provide...

Role OverviewCraft policies to ensure Singapore remains at the forefront of anti-scam and other defensive network measures across all infocomm/internet channels.The ideal candidate will collaborate with government agencies and industry to implement mitigation measures against scam calls and messages, engage telco regulators, and facilitate international...

Job SummaryThis role requires a professional to serve as the primary point of contact for customers to manage scam allegations.Key ResponsibilitiesInvestigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts.Analyse evidence and documentation to identify patterns and trends, and provide recommendations based on...

Job Summary This role requires a professional to serve as the primary point of contact for customers to manage scam allegations. Key Responsibilities Investigate scam allegations thoroughly, ensuring a fair and objective assessment of the facts. Analyse evidence and documentation to identify patterns and trends, and provide recommendations based on...

Customer Service Representative Job OpportunityJob Description:We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer assurance department, you will be responsible for managing scam allegations and leading thorough investigations into these claims.Responsibilities include serving as the primary point...

Customer Assurance RoleWe are seeking a detail-oriented and tenacious professional to fill this critical position. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations based on the findings.Serve as the primary point of contact for customers to manage scam...

Customer Assurance Role We are seeking a detail-oriented and tenacious professional to fill this critical position. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations based on the findings. Serve as the primary point of contact for customers to manage...