Head of Aftersales Business Development

18 hours ago


Singapore Porsche Singapore Pte. Ltd. Full time

Aftersales Leadership Opportunity

Porsche Singapore Pte. Ltd. is seeking a dynamic professional to assume the role of Head of Aftersales, responsible for driving business growth and profitability while ensuring top-tier customer satisfaction and service quality.

Main Responsibilities:

  1. Develop, manage, and implement the aftersales strategy and budget in alignment with the brand's global and regional goals, ensuring seamless customer experience across all service touchpoints.
  2. Oversee warranty and compliance functions, ensuring effective administration of warranty policies and procedures, adhering to manufacturer guidelines and standards.
  3. Lead, mentor, motivate, and train the aftersales team, fostering a culture of excellence and high performance, ensuring continuous upskilling with the latest technological advancements and industry best practices.
  4. Build and maintain strong relationships with stakeholders, ensuring consistent availability of high-quality parts and services.
  5. Monitor, analyse, and act on customer feedback and insight, ensuring customers' needs are met promptly and efficiently while enhancing satisfaction and loyalty.
  6. Oversee daily operations for the service centre and body & paint departments, ensuring maintenance, diagnostics, high-quality work, repairs, and refinishing meet efficiency, service quality, and operational excellence.

Requirements:

  • Bachelor's degree in automotive engineering, business management, or a related field, with relevant certifications or training in automotive aftersales management preferred.
  • Proven senior aftersales management experience preferably in the luxury automotive sector, with strong business acumen in budgeting, financial analysis, and revenue management.
  • In-depth knowledge of automotive aftersales, including service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, advanced repair and refinishing methods, along with industry trends, technological advancements, market dynamics, and regulatory requirements.
  • A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
  • Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
  • Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
  • A valid class 3 driving license and clean driving record.

About Us:

Porsche Singapore Pte. Ltd. is a leading luxury automotive brand, committed to delivering exceptional customer experiences and pushing the boundaries of innovation and excellence. We are seeking a talented professional to join our team and contribute to our success.



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