Port Operations Supervisor

5 days ago


Singapore DIRECT SEARCH ASIA PTE. LTD. Full time
Job Description

We are seeking an experienced Port Operations Supervisor to join our team at DIRECT SEARCH ASIA PTE. LTD.

Salary: SGD $60,000 - $80,000 per annum, depending on experience

Key Responsibilities:
  • To oversee and manage the day-to-day operations of the counter, ensuring that all procedures are followed and that staff are aware of and comply with requirements.
  • To handle performance issues and disciplinary matters for counter staff, and to assist in conducting investigations when necessary.
  • To assist in sourcing external resources such as boats and freelance crew as needed.
  • To perform counter duties during shifts when required, and to support the operational needs of the fleet.
Teamwork:
  • To assist with crewing matters and to train and mentor counter staff to ensure job proficiency and support their growth.
  • To understudy the operations manager role for self-development, and to support company projects as directed by the operations manager.
Safety & Compliance:
  • To ensure that all procedures for handling client orders are followed, and that counter staff are aware of and comply with requirements.
  • To assist in conducting investigations, particularly related to counter operations, and to identify areas for improvement.
Customer Service:
  • To ensure that counter staff meet company expectations in delivering customer service standards to clients.
Miscellaneous:
  • To perform any other tasks assigned by the operations manager, and to maintain a high level of professionalism and discretion at all times.
Requirements:
  • A diploma or equivalent in maritime or logistics-related field, and at least 2 years of experience in the harborcraft, maritime, or logistics sector.
  • Experience in team management, with the ability to work independently and make decisions in a fast-paced environment.
  • Proficiency in spoken English, and strong communication and interpersonal skills.
  • A strong team player with the ability to work collaboratively with others to achieve common goals.
  • The ability to work flexible hours, including evenings and weekends, and to be available on short notice.


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