Port Services Director APAC: Lead Asia Port Operations

6 days ago


Singapore ROYAL CARIBBEAN CRUISES (ASIA) PTE. LTD. Full time

ROYAL CARIBBEAN CRUISES (ASIA) PTE. LTD. is seeking an experienced leader to fill the role of Port Services Director APAC.

Job Description

The successful candidate will have overall operational and financial responsibility for all Guest Port Services and Port Operations in the assigned regions: Northeast Asia, Southeast Asia, Australia, New Zealand, and Asia Pacific.

Key Responsibilities:
  • Lead the team of Port Operation Managers and Account managers to manage all port agencies and ground handlers in the APAC region, ensuring timely and professional delivery of port and ship services according to established department and corporate standards.
  • Create and adhere to Port Operations and Guest Port Services financial budget, controlling negative financial exposure related to ship requests, abnormal operations, and/or stevedoring/port/security/ground manning levels.
  • Collaborate with Department senior management to craft department strategic goals and objectives for both areas of Operations.
  • Manage Port Ops and GPS team to ensure port readiness for call or turn operations, identify development plans to ensure company standards and guests' experience is properly achieved and exceeded.
  • Oversee all Port-related projects and act as a liaison between various departments, including Deployment, Revenue Management, Legal, Safety & Environment, Logistics, Marine Operations, Hotel Operations, Destination Development, Marketing, Community and Government Relations, Risk Management, and Accounting as applicable.
Financial Responsibilities:
  • Lead the Port Ops and GPS Team to explore and identify operational improvements and financial opportunities, achieving identified savings targets.
  • Review operational forecast vs actual cost with team and Support and Planning and Finance HQ teams, researching and investigating any cost variances and taking corrective actions if necessary.
Requirements:
  • Minimum 10 years of experience in operations and/or logistics, ideally with passenger flows and goods.
  • Bachelor's Degree from four-year college or university; MBA preferred, and/or five years related experience in business, engineering, and/or operations.
  • Proven management experience of minimum 5 years, to direct subordinate managers and staff.
  • Strong experience in finance and operations is imperative.
  • Must have in-depth knowledge of Immigration and Customs laws.

Estimated salary: SGD $120,000 - $180,000 per annum, depending on experience and qualifications.

This is a challenging and rewarding opportunity to lead a high-performing team and drive business growth in the APAC region.



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