Port Services Director
2 days ago
Port Services Director
Journey with us
Combine your career goals and sense of adventure by joining our incredible team of employees at
Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Royal Caribbean Group’s Port Services Team has an exciting career opportunity for a full-time Director, Port Services APAC reporting to VP Port Services.
Position Summary:
The Director of Port Services APAC has overall operational and financial responsibility for all Guest Port Services and Port Operations in the assigned regions: Northeast Asia, Southeast Asia, Australia, New Zealand, and Pacific. This position leads the team of Port Operation Managers and Account manager(s) to manage all port agencies and the ground handlers in the APAC region, ensuring that all port and ship services for the Royal Caribbean International and Celebrity Cruises brands are achieved in a timely and professional manner according to established department and corporate standards.
Essential Duties and Responsibilities:
Develop goals, strategies, and optimum approaches for overall operations.
Collaborate with Department senior management to craft department strategic goals and objectives for both areas of Operations.
Manage Port Ops and GPS team to ensure the port readiness for call or turn operations and identify the development plan to ensure company standards and guests experience is properly achieved and exceeded.
Leads port development and readiness requirements and vetting needs in Asia and work with Destination Development in order to support company’s strategic and sustainable growth.
Oversees all Port related projects and acts as a liaison between various departments, including Deployment, Revenue Management, Legal, Safety & Environment, Logistics, Marine Operations, Hotel Operations, Destination Development, Marketing, Community and Government Relations, Risk Management and Accounting as applicable.
Ensures team is developing turnaround programs and contingency planning in relevant ports.
Has direct interaction with senior level shipboard management executive team in planning turnaround operations.
Travels to turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes (approximately 40% travel).
Monitors and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports and guests feedback.
Leads the local team and cooperates with HQ GPS, Global Security, Public Health, hotel teams to develop the customized and optimized check in/boarding process for the Asia market.
Maintains a good-standing relationship with port authorities and relevant government entities and negotiates with entities and vendors to yield best cost, clearance and operational terms for all RCCL Brands.
Identifies and enacts process improvements, process automation, and the creation of a departmental knowledge base and learnings to improve operational efficiencies and controls.
Represents and speaks for the best interest of the company and the industry on behalf of Royal Caribbean Group as required.
Leads the Port Ops and GPS Team and contributes to the creation and management of the annual operating Port Operations budget.
Qualifications, Knowledge and Skills:
Minimum of 10 years of experience in operations and/or logistics, ideally with passenger flows and goods.
Bachelor's Degree from four-year college or university; MBA preferred, and/or five years related experience in business, engineering and/or operations.
Proven management experience of minimum 5 years.
Strong experience in finance and operations is imperative.
Must have in-depth knowledge of Immigration and Customs laws.
Must possess exceptional interpersonal and communication skills.
Ability to read and comprehend instructions, correspondence and memos.
Requires working knowledge of personal computers within a Windows environment.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
We know there's a lot to consider.
As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
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