APAC Port Operations Director
4 days ago
About the Role:
The Director of Port Services APAC oversees all operational and financial aspects of Guest Port Services and Port Operations in assigned regions, including Northeast Asia, Southeast Asia, Australia, New Zealand, and Asia Pacific. This position leads a team of Port Operation Managers and Account managers to manage port agencies and ground handlers in the APAC region, ensuring timely and professional delivery of port and ship services according to established standards.
Key Responsibilities:
- Lead the team in developing and adhering to annual operating budgets for Port Operations.
- Craft strategic goals and objectives for operations with senior management.
- Manage port readiness for calls or turns, identify development plans to ensure company standards and guest experience are met.
- Oversee port-related projects and act as liaison between departments, including Deployment, Revenue Management, Legal, Safety & Environment, Logistics, Marine Operations, Hotel Operations, Destination Development, Marketing, Community and Government Relations, Risk Management, and Accounting.
- Evaluate turnaround operations through site inspections, brand quality audits, shipboard reports, and guest feedback, determining corrective actions for continuous improvement.
- Benchmark against industry best practices, identify opportunities to fulfill corporate strategy, and develop customized check-in/boarding processes for the Asia market.
- Maintain good-standing relationships with port authorities and relevant government entities, negotiating terms for RCCL Brands.
Requirements:
- Minimum 10 years' experience in operations and/or logistics, preferably with passenger flows and goods.
- Bachelor's degree from four-year college or university; MBA preferred, or five years related experience in business, engineering, and/or operations.
- Proven management experience of minimum 5 years, directing subordinate managers and staff.
- Strong finance and operations background.
- In-depth knowledge of Immigration and Customs laws.
- Exceptional interpersonal and communication skills to communicate with all levels of employees, management, vendors, and government authorities.
Salary: $120,000 - $180,000 per annum, depending on qualifications and experience.
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