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Data Centre Technical Manager

2 weeks ago

Singapore beBeeOperations Full time $80,000 - $120,000
Job Overview

As a Data Centre Operations Manager, you will be responsible for leading the operation of our data centre.

This is a unique opportunity to contribute to the success of our organization by ensuring the smooth functioning of our data centre facilities and operations.

  • Ensure incidents are responded to and attended to, or escalated for resolution based on criticality, impact and service level agreements.
  • Lead business continuity planning exercises and be the first-level incident responder.
  • Customer request fulfillment and system management, including electronic visitation management systems.
  • Remote hand support for media management, visual inspection, reboot devices, staging room, physical connection/disconnection of hardware drives, network cable connectivity testing, and insertion of fire suppression modules.
  • Manage equipment movement, asset tagging, labeling, and tracking.
  • Perform shift duty to support 24/7 data centre operations.
DC Facilities Management

Perform event monitoring for all data centre facilities infrastructure to ensure the data centre is in normal function both upstream and downstream.

Ensure all DC supporting infrastructure, including environment monitoring systems, access control systems, and electronic visitation management systems, are functioning well.

Update and maintain all DC-related documentation, including report generation where needed.

Coordinate with various stakeholders to fix technical issues to provide timely support to customers.

Ensure adherence to all standard operating procedures, methods of procedure, and emergency response procedures established for critical environments, as well as formal change control processes.

Coordinate maintenance and shutdowns, such as working with vendors for DC electrical and mechanical systems.

  • Manage incidents and closure, including root cause analysis on incidents.
  • Raise necessary requests, such as change requests or notifications to customers as part of service maintenance.
  • Liaise with internal and external customers to ensure that customers' contractual service level agreements are met.
  • Perform other duties, such as access clearance, and participate in projects as required.
Requirements

Diploma holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have technical education (e.g. ITE) with relevant 5-year working experience managing 24/7 data centre operations.

General technical and functional knowledge of data centre infrastructure, including electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environments.

Good communication and people management skills.

Team player who is also able to perform independently.

Well-organized and able to reschedule priorities as circumstances change.

Good communication skills (both verbal and written).

Analytical with good problem-solving skills.

Positive attitude and proactive.

What We Offer
  • Flexible work arrangements.
  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.