Data Centre Support Specialist

5 days ago

Singapore beBeeDatacentre Full time $4,000 - $8,000

Job Overview

The Advanced Data Centre Operations Specialist plays a pivotal role in maintaining the operational integrity of the data centre. This involves providing vital support in ticket resolution, hardware replacement, fibre cabling patching, and fibre testing.

Primary Responsibilities

  • Provide onsite or remote assistance to customers as required
  • Rack and stack network equipment or servers according to client specifications
  • Install fibre and UTP cables as necessary
  • Conduct regular inventory checks and generate reports for sites
  • Log and track all incidents through an IT service management tool, adhering to the incident management process
  • Ensure business continuity and customer satisfaction by supporting workstations, applications, and services
  • Collaborate with various teams, including vendors, network infrastructure, security, compliance, and others for project work
  • Supervise vendor activities and perform user-acceptability checks once tasks are completed

Required Skills and Qualifications

  • Minimum Diploma or Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of relevant working experience
  • Proven experience in data centre operations, preferably in a similar role
  • Strong knowledge of data centre hardware, fibre cabling, and networking technologies
  • Certification in relevant areas, such as Cisco CCNA or equivalent, is advantageous
  • Proficiency in troubleshooting and problem-solving in a high-pressure environment
  • Excellent communication and teamwork skills
  • Ability to participate in on-call rotations if necessary
  • Physical fitness for handling equipment and performing maintenance tasks

Benefits

This role offers opportunities for professional growth and development, as well as a chance to contribute to the delivery of high-quality services. Candidates must be physically fit and able to work in a fast-paced environment with minimal supervision.

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