Data Centre Support Specialist

1 week ago

Singapore beBeeImpact Full time $50,000 - $75,000

Job Summary:

">Incident Response Specialist

We are seeking an experienced Incident Response Specialist to join our team. In this role, you will be responsible for delivering data centre operations support across multiple data centres.

">Key Responsibilities:">
  • ">
  • Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions.">
  • Provide deep understanding and intelligence of the criticality and impact of incidents to resolver groups, ensuring detailed records of alarm handling activities.">
  • Coordinate as an incident commander in event of an issue, supporting program managers and facilitating project deliverables.">
  • Conduct root cause analysis to determine recurring problems, employing in-depth questioning and analysis techniques such as five whys.">
  • Handle ticketing systems and perform duties in compliance with SOP.">
">Requirements:">
  • ">
  • Degree in Information Technology or relevant field, 2 years+ experience in command center, service center, or similar 24x7 operations center environment.">
  • Ability to quickly triage multiple incidents, knowledge of technical elements associated with IP Networks, DC Environment, and Server Health.">
  • Outstanding verbal and written communication skills, ability to successfully interact at all levels of the organization.">
  • Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.">
">

If you have a passion for providing excellent customer service and possess excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity.

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