Incident Management Lead
2 weeks ago
We are seeking an experienced ITSM professional to lead our incident and problem management teams. The successful candidate will be responsible for managing high-severity incidents, driving problem management meetings, and ensuring compliance to SLAs and KPIs.
Key Responsibilities:- Lead high-severity incidents/Command Centers and collaborate with multiple internal teams to restore services when major incidents occur.
- Manage high-severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure.
- Support and assist in high-severity incidents and drive problem management meetings, gathering required experts to perform root cause analysis for problem resolution.
- Drive internal and 3rd party service provider/vendor review meetings covering performance, service improvements, quality, and processes.
- Track and ensure compliance to SLAs, KPIs, and metrics relating to service performance and operations performance.
- Ensure all operational support material is complete and all processes comply within internal security and technology standards.
- Prepare and deliver status updates/reports to management.
- Log and track problem tickets relating to S1/S2 or high-impact issues.
- Maintain processes, templates, and SOP, website, and information related to incident and problem management.
- Assist senior leaders in disaster recovery planning and activities.
- Bachelor's degree or Diploma in computer science or other highly technical, scientific discipline.
- 5-10 years of Technical/Application Support or Incident/Problem Management experience.
- Proven experience of working efficiently in a cross-functional team.
- ITIL v3/v4 certification and strong service-oriented experience/background.
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Incident Management Lead
1 week ago
Singapore beBeeManagement Full timeJob Title: Incident Management Lead We are seeking an experienced ITSM professional to lead our incident and problem management teams. The successful candidate will be responsible for managing high-severity incidents, driving problem management meetings, and ensuring compliance to SLAs and KPIs. Key Responsibilities: Lead high-severity...
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Singapore Tetra Pak Full timeOverview Join to apply for the Incident Response Lead role at Tetra Pak . At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you...
