Incident Manager

4 days ago

Singapore RANDSTAD PTE. LIMITED Full time
Roles & Responsibilities

about the company:

Our client is a leading global financial institution with a strong presence in Asia. With an established reputation in corporate and investment banking, the firm is committed to driving innovation, technology adoption, and operational excellence to deliver reliable services to its clients worldwide.

about the job:

We are looking for an Incident Manager, this role is central to ensuring the stability and continuity of the bank's critical applications by managing and coordinating the resolution of high-priority incidents. You will be responsible for leading major incident calls, ensuring timely communication to stakeholders, and driving service recovery in high-pressure environments. In addition, you will partner with support and development teams to ensure root cause analysis, preventive measures, and continuous improvement initiatives are carried out. Key responsibilities include:

  • Leading the end-to-end management of high-severity incidents, ensuring quick restoration of services and minimal business disruption.
  • Acting as the central communication point between technology teams, business stakeholders, and senior management during incidents.
  • Ensuring timely escalation and stakeholder updates in line with agreed SLAs.
  • Coordinating with application support, infrastructure, and development teams for incident resolution and root cause analysis.
  • Driving post-incident reviews and ensuring permanent fixes are implemented.
  • Tracking incident trends, preparing metrics/reports, and recommending process improvements.
  • Supporting regulatory, audit, and risk management requirements related to incident management.

skills and experience required:

  • Experience in Incident Management, Major Incident Management, or IT Service Management roles within banking or large enterprise environments.
  • Strong knowledge of ITIL processes (Incident, Problem, and Change Management).
  • Proven ability to coordinate and lead cross-functional teams under time pressure.
  • Excellent communication and stakeholder management skills, with experience engaging senior leadership during critical incidents.
  • Good technical understanding of enterprise applications, infrastructure, and middleware technologies.
  • Hands-on experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring platforms.
  • Ability to analyse incident trends and provide insights for continuous service improvement.
  • Flexibility to work shifts, weekends, and on-call rotations as required.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

Tell employers what skills you have

Application Architecture
Splunk
Oracle
Mainframe
Investment Banking
Scripting
Service Recovery
Unix
Application Support and Enhancement
Reliability
Stakeholder Engagement
Windows Operating Systems
Application Support
Banking
DB2
Java
Payments
Scheduling
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