Incident Manager

1 week ago

Singapore Randstad Singapore Full time

Join to apply for the Incident Manager role at Randstad Singapore Get AI-powered advice on this job and more exclusive features. Job overview The organization is seeking an experienced Incident Manager to join the technology operations team. This role is responsible for driving the resolution of critical technology incidents across regional and global applications, ensuring minimal business disruption. You will coordinate with diverse technical and business stakeholders, manage incident triage end-to-end, and provide timely communication updates to senior leaders. Beyond incident handling, you will also lead problem investigations, identify root causes, and contribute to continuous improvements in operational processes and service delivery. The role requires the ability to think on your feet, manage pressure in high-stakes situations, and maintain collaborative relationships with teams across different regions. Responsibilities Drive the resolution of critical technology incidents across regional and global applications, minimizing business disruption. Coordinate with diverse technical and business stakeholders; manage incident triage end-to-end. Provide timely communication updates to senior leaders. Lead problem investigations, identify root causes, and contribute to continuous improvements in operational processes and service delivery. Think on your feet, manage pressure in high-stakes situations, and maintain collaborative relationships across regions. Skills and experience required 8-14 years of overall experience in IT service management, with proven expertise in incident and problem management Strong background in IT support, ideally within financial services, with exposure to banking or payments systems across multiple regions (APAC, EMEA, AMER)Familiarity with ITIL frameworks (ITIL Foundation certification preferred)Excellent communication skills, able to provide clear updates to both technical and non-technical stakeholders, including senior management Proactive, hands-on, and resilient team player who thrives in a high-pressure environment Strong documentation, process improvement, and reporting skills Additional exposure to process design, risk management standards, Six Sigma/DMAIC methodologies, or large enterprise IT environments will be an advantage How to apply To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at (EA: 94C3609 /R )Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Randstad Singapore by 2x Sign in to set job alerts for “Incident Manager” roles We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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