Senior Incident Manager

4 days ago

Singapore Global bank - Singapore Full time

Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role

As a Major Incident Manager, you will take ownership of protecting technology services from disruptions, and unplanned service impacts by leading response teams restore services quickly, safely and sustainably.

This role offers a rare dual opportunity to drive strategy alongside leading operational responses to major incidents. Through education and collaboration, you will ensure adherence to Bankwest's Major Incident Management Process by all relevant stakeholders.

In this role, you may expect to take ownership of;
- Leading the Response, Consolidation, Recovery and Restoration phases of major incidents;
- The delivery and management of Major Incident Communications;
- Chairing Post-Incident Review processes, and driving the associated change initiatives;
- Partnering with key stakeholders - Service Delivery Managers, Technical Incident Teams, Change & Problem Management teams to identify and understand process vulnerabilities, change roadmaps, and potential workarounds;
- Monitoring service quality delivered by each Tribe, Squad, Platform, Chapter and teams
- Engaging with the Problem Management group, where root cause is unknown at the time of service restoration.

**About You**
- You're a process driven, clear communicator and skilled problem solver, able to navigate through ambiguity in a calm and methodical manner to make data driven, risk sensitive decisions.
- Your ability to rapidly identify and engage the correct colleagues, and lead a response team through a major incident will be essential to your success in this role.
- In partnership with Technical Leads, your confidence in communicating will ensure that the decisions that are being made align well against our risk appetite and are accessed appropriately;
- As an ITIL qualified professional, you will drive best practice outcomes in line with our Group values and the expectations of our customers.As part of Scrum Master / Technology Project Manager team of a large banking institution, you will be involved

**Job Types**: Full-time, Permanent

**Salary**: $8,500.00 - $12,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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