Major Incident Manager

1 week ago

Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time $100,000 - $120,000 per year

Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses.

Key Responsibilities
  • Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution.
  • Collaborate with Service Operations and Service Recovery teams in the command center to enhance incident management processes, including recognition, logging, assignment, tracking, and escalation.
  • Oversee end-to-end Major Incident management to minimize service downtime.
  • Participate in incident resolution calls to drive determination, recovery, and resolution efforts.
  • Ensure incidents are recognized, logged, assigned, and resolved promptly, with thorough documentation.
  • Monitor incident progression, identify potential issues, and escalate critical incidents to management.
  • Accurately capture and document incident data in reporting tools.
  • Engage in post-incident activities to maintain high service quality and identify areas for improvement.
  • Demonstrate effective communication and stress management skills during incidents.
Problem Management
  • Apply problem-solving methodologies, such as five whys and fishbone analysis, to identify root causes.
  • Manage problem tickets from initiation to closure, implementing preventive actions.
  • Participate in post-mortem analyses to prevent recurring incidents.
Reporting and Compliance
  • Utilize customized tools for accurate incident reporting and assignment.
  • Track incident timelines, impact, resolution duration, and associated KPIs.
  • Adhere to Group Technology & Operations policies and standards.
  • Collaborate with other functions to ensure a favorable audit rating.
Requirements
  • Bachelor's degree in Business, Computer Science, or a related field.
  • ITIL certification.
  • 8-10 years of experience in managing complex IT initiatives or operational line management.
  • Strong written and oral English communication skills.
  • Experience in application support, EOD batch processing, infrastructure, web/application/middleware services, and payments flow.
Additional Requirements
  • Ability to work in a 24x7 shift rotation environment.
  • Proven capacity to manage multiple priorities in a fast-paced setting.

  • Major Incident Manager

    1 week ago

    Singapore Newbridge Alliance Pte. Ltd. Full time

    Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses. Key Responsibilities Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution. Collaborate with Service Operations...

  • Major Incident Manager

    2 weeks ago

    Singapore Newbridge Full time

    Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses. Key Responsibilities Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution. Collaborate with Service Operations...

  • AVP Major Incident

    1 week ago

    Singapore UOB Full time

    AVP Major Incident & Problem Manager, GIPS Job Description Strong command and control for Incidents with clear accountability and focus towards the incident resolution during the complex issue scenarios. Manages technology incidents impacting UOB group businesses You will be working in the command center along with Service Operations and Service Recovery...

  • Senior Incident Manager

    4 days ago

    Singapore Global bank - Singapore Full time

    Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role As a Major Incident Manager, you will take ownership of protecting technology services from disruptions, and unplanned service impacts by leading response teams restore services quickly, safely and sustainably. This role offers a rare dual...

  • Service Management

    4 days ago

    Singapore SonarSource Full time

    Sonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver...

  • Fraud Incident Manager

    2 days ago

    Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Incident and Problem Manager

    4 days ago

    Singapore FOCUS COMPUTER (S) PTE LTD Full time

    **About the Role**: You will be working closely with one of our major client in the mining industry and will be based in Singapore. You will be working to help our client operationalize the incident and problem management processes for the Asia Pacific customer services delivery. Although this role is dedicated to this client, you may also have exciting...

  • Fraud Incident Manager

    4 days ago

    Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Incident Researcher

    4 days ago

    Singapore Control Risks Full time

    **Job Purpose**: To contribute accurately geocoded and tagged content to our database of security incidents for CORE, primarily for the Asia region but also to ensure 24/7 coverage of major security events around the world. **Tasks and Responsibilities**: - Use a range of feeds to identify breaking major incidents around the world and rapidly add these to...

  • Cyber Incident Responder

    4 days ago

    Singapore UBS Full time

    Singapore - Information Technology (IT) - Group Functions **Job Reference #** - 263525BR **City** - Singapore **Job Type** - Full Time **Your role** - Are you from the World of Cyber? Are you the one to defend the organization against advance threat? Do you have what it takes to coordinate and respond to cyber-attacks? - respond to cyber security...