Major Incident Manager, Associate
1 week ago
**JOB DESCRIPTION**
As a Major Incident Manager in Infrastructure Platforms, you will use creative problem-solving and initiative to drive recovery of technology services to minimize impacts to the firm’s businesses, clients, and customers. You are an excellent communicator who can take command of a situation, engage and partner with different technology teams to quickly diagnose and restore services. You are part of a motivated global team who provide a 24x7x365 follow the sun service and are empowered to ensure the stability of the technology infrastructure environment globally.
**Job responsibilities**
- Participates in triaging incidents, assessing impacts, and identifying resources needed
- Manages the restoration of incidents affecting critical business services
- Identify and address opportunities in process, procedures, tooling, and knowledge management
**Required qualifications, capabilities, and skills**
- Bachelor's Degree in Computer Science, Information Technology or related disciplines
- Excellent oral and written communication skills and the ability to communicate with senior stakeholders
- Strong analytical and problem-solving skills to work through ambiguity
- The ability to exercise sound judgment and decision-making under pressure
- A team player with the ability to foster relationships
- Experience with Service Management Tools, such as ServiceNow, collaboration and communication tools like MS Teams
- Must be able to work a shift pattern which will include one weekend day
**Preferred qualifications, capabilities, and skills**
- Broad understanding of technology such as Cloud, Mainframe, Distributed Systems, Storage and Networks
- General understanding of Financial Services and key drivers of business performance
- ITIL Foundation Certification
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
**ABOUT THE TEAM**
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
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