Major Incident Manager
6 days ago
Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel's Networks of tomorrow, and Empower Every Generation to live, work and play in new waysMake an Impact by: Working with Shift Operations Manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents. Drive the overall efficiency and effectiveness of the Major Incident Management process. Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner initiating escalation procedures as appropriate. Work and assist Incident Management chair in all major incident conference calls gathering all updates/information from recovery lead/ service owner / subject matter expert. Responsible for timely status update communications to stakeholders in accordance with process and procedures. Perform project management and site evaluations at consumer customer premises. Skills for Success: Minimum 5 years' relevant experience in IT and WAN environment. Experience in applications management or infrastructure operations support. Extensive knowledge and experience in major incident management, problem management and event management ITIL V3 foundation certificate with experience in an ITIL based environment and a deep understanding of ITIL v3 processe Rewards that Go Beyond: Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Are you ready to say hello to BIG Possibilities?Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career#J-18808-Ljbffr
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Major Incident Manager
1 day ago
Singapore Singtel Full time $80,000 - $120,000 per yearAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
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Major Incident Manager
2 days ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full timeJoin our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses. **Key Responsibilities**: - Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution. - Collaborate with Service...
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Major Incident Manager
18 hours ago
Singapore Newbridge Full timeJoin our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses. Key Responsibilities Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution.Collaborate with Service Operations...
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Major Incident Manager
2 days ago
Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non‐discriminatory and provide a fair, performance‐based work culture that is diverse,...
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Major Incident Manager
2 weeks ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time $100,000 - $120,000 per yearJoin our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses.Key ResponsibilitiesManage technology incidents with strong command and control, ensuring clear accountability and swift resolution.Collaborate with Service Operations and...
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Senior Major Incident Officer
1 day ago
(s): Singapore : Singapore : Singapore Scotiabank Global Site Full time $120,000 - $180,000 per yearRequisition ID: 231665Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The TeamScotiabank's Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally. We collaborate with business & technology stakeholders...
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Major Incident Manager, Associate
1 week ago
Singapore JPMorgan Chase & Co Full time**JOB DESCRIPTION** As a Major Incident Manager in Infrastructure Platforms, you will use creative problem-solving and initiative to drive recovery of technology services to minimize impacts to the firm’s businesses, clients, and customers. You are an excellent communicator who can take command of a situation, engage and partner with different technology...
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Incident Manager
2 weeks ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeThe Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). - A key component of this role is to ensure consistency and control over the management of Major Incidents. - During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper...
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Incident Manager
4 days ago
Singapore NTT SINGAPORE PTE. LTD. Full timeIncident Manager The Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services. These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies. The primary goal of the...
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Incident Manager
2 days ago
Singapore NTT SINGAPORE PTE. LTD. Full timeRoles & Responsibilities Incident Manager The Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services. These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies. The...
