Incident Manager

1 week ago

Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time

Are you a driven and detail-oriented IT professional looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring seamless IT operations? Look no further

Newbridge, a trusted recruitment partner to leading financial services organizations, is seeking an experienced Incident Manager (ITSM) to join our client's team. As an Incident Manager, you will play a critical role in ensuring the rapid restoration of IT services, minimizing business impact, and driving continuous service improvement.

**About the Role**:

- Manage and coordinate the resolution of complex IT incidents, ensuring timely and effective restoration of services
- Collaborate with cross-functional teams, including IT operations, development, and support, to identify root causes and implement corrective actions
- Develop and maintain incident management processes and procedures, aligned with ITIL best practices
- Analyze incident trends and metrics, identifying opportunities for service improvement and presenting recommendations to stakeholders
- Communicate effectively with stakeholders, including technical and non-technical teams, to ensure awareness and understanding of incident status and resolution

**Requirements**:

- Proven experience in IT incident management, preferably in a financial services environment
- Strong understanding of ITIL incident management processes and best practices
- Excellent communication, collaboration, and problem-solving skills
- Ability to work under pressure, prioritizing multiple incidents and stakeholders
- Strong analytical and reporting skills, with experience in incident metrics and trend analysis

**What We Offer**:

- Opportunity to work with leading financial services organizations, driving IT service excellence and innovation
- Collaborative and dynamic work environment, with a team of experienced IT professionals
- Professional growth and development opportunities, including training and certification programs
- Competitive salary and benefits package

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