Incident Manager

6 days ago


Singapore AVATAR TECHNO SERVICES PTE. LTD. Full time

Minimum 5 years of working experience in incident and problem management in a large organisation
- Good understanding of digital payments landscape is a plus
- Good functional and technical understanding of technology infrastructure components
- Provide coordination across all support teams to ensure timely resolution of incidents
- Escalate all process breakdown related cases causing either a delay in resolution or an actual Service Level Agreement (SLA) breach
- Participate in regular incident meetings to review open incidents and drive timely closure
- Prepare periodic service reports for stakeholders
- Perform analysis to identify incident trends
- Review incidents to ensure that they documented correctly as the per the Incident Management process
- Track and report all Incident Management related KPIs
- Perform post incident review for major incidents to capture lessons learned and ensure closure of improvement plans.
- Run root cause analysis meetings to identify root cause, lesson learnt, and preventive actions
- Track follow up actions ensuring timely closure of problem tickets
- Perform analysis to identify and register problem tickets
- Gatekeeper of all known errors
- Track and report all problem management related KPIs


  • Incident Manager

    3 days ago


    Singapore PPRO Full time

    We're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their...

  • Incident Manager

    2 weeks ago


    Singapore DIGIWORLD TECHNOLOGIES PTE. LTD. Full time

    **Key Responsibilities** - Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management...

  • Incident Manager

    2 weeks ago


    Singapore Unison Consulting Pte Ltd Full time

    Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting in full compliance...

  • Incident Manager

    2 weeks ago


    Singapore SAKSOFT PTE LIMITED Full time

    Roles & ResponsibilitiesExperience:6-9 YearsRole: Incident ManagerKey Skills:· Experience in Remedy, helix, Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.Key Responsibilities:· Manages technology incidents impacting group...

  • Incident Manager

    2 weeks ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesIncident Manager (12 Months Contract) – Banking DomainEmployer: NTT DATA Singapore Location: Alexandra Building Contract Duration: 12 months (renewable)About the RoleWe are seeking an experienced Incident Manager (L3, 6–9 years) to join our client engagement in the banking sector. The role is critical in driving incident and...

  • Incident Manager

    2 weeks ago


    Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Incident ManagerJob Level: 6-9 years of relevant experience (L3)Duration: 12 MonthsLocation: Alexandra Key Responsibilities:• Manages technology incidents impacting business • Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and...

  • Incident Manager

    1 week ago


    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the client:Our client is a Reputed Bank.Responsibilities:Manages technology incidents impacting Client group businesses Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,...

  • Incident Manager

    3 days ago


    Singapore NTT DATA Asia Pacific Full time

    Join to apply for the Incident Manager role at NTT DATA Asia Pacific Join to apply for the Incident Manager role at NTT DATA Asia Pacific Get AI-powered advice on this job and more exclusive features. Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading...

  • Incident Manager

    23 hours ago


    Singapore Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Incident Manager

    3 weeks ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesIncident ManagerThe Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services.These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies.The...