Incident Management Lead

2 weeks ago

Singapore beBeeIncidentManager Full time $180,000 - $240,000
Job Description

The role of an Incident Manager is crucial in ensuring the smooth operation of business processes. This position requires a strong leader who can oversee and coordinate incident management processes effectively.

As an Incident Manager, you will be responsible for overseeing the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders. You will also drive Root Cause Analysis (RCA) for critical incidents and ensure appropriate follow-ups.

In addition, you will develop and maintain incident management dashboards, metrics, and reports for senior leadership. Your ability to facilitate discussions within the recovery team, promoting engagement and maintaining discipline, is essential.

Furthermore, you will have the opportunity to translate technical incidents into business terms, enabling clear communication with non-technical stakeholders.

This role is ideal for a seasoned professional with strong expertise in incident management, excellent interpersonal skills, and the ability to work under pressure. If you are a strategic thinker with a passion for process improvement, this could be the perfect opportunity for you to join our team.

Required Skills and Qualifications
  • Tertiary degree in technology or a related field from a recognized educational institution.
  • Strong understanding of ITIL processes; ITIL certification is highly preferred.
  • 6–8 years of experience in IT incident management or related roles, with at least 2–3 years in a leadership capacity.
  • Proven experience managing critical incidents and working with international teams, including Japanese-speaking stakeholders.
  • Experience in IT Service Management, IT Operations, IT infrastructure, or Production Support.
  • Good understanding of Service Desk Operations, Escalation Management, Stakeholder Management experience including different ticketing tools knowledge.
  • Strong decision-making, problem-solving abilities under pressure, prioritize and multitask effectively.
Benefits

This role offers a unique opportunity to join a dynamic team and contribute to the growth and success of our organization. As an Incident Manager, you will have the chance to:

  • Work with a talented team of professionals who share your passion for incident management.
  • Develop and enhance your skills and knowledge in incident management and related areas.
  • Take on new challenges and responsibilities as the team grows and evolves.
  • Enjoy a competitive salary and benefits package.
Others

This role is open to experienced professionals who are looking for a new challenge and want to make a real impact in the world of incident management. If you are a self-motivated individual with a passion for process improvement and a commitment to excellence, we would love to hear from you.

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