Global Loyalty Solutions Manager

7 days ago


Singapore STAR ALLIANCE (SG) PTE. LTD. Full time
Job Summary

This is a full-time position based in our Singapore office. The estimated salary for this role is approximately SGD 120,000 per annum.

About the Role

The Manager, Loyalty, reports to the Director, Loyalty and is a position in the Customer Experience business unit. The primary focus lies on synergies that can be leveraged through shared IT infrastructure developed and maintained by the business unit.

In this capacity, you will work closely with internal supporting business units, Star Alliance member airlines, and external service providers and partners to drive synergies between member airlines and their respective frequent flyer programmes.

  • You will oversee project implementations, ensuring current loyalty solutions and products are well-maintained.
  • Support the Director Loyalty in driving innovation to enhance the customer experience.
  • Provide loyalty product expertise and leadership.
  • Manage and cooperate with Star Alliance member carrier expert groups to discuss business needs and use cases.

This position requires a blend of strategic product vision, product and project management, and stakeholder management expertise.

Your Profile

We are seeking highly skilled professionals who have:

  • A university degree in business administration, aviation, or tourism management.
  • At least 3-5 years of airline loyalty experience from a business perspective and basic understanding from a technical perspective.
  • A strong understanding of loyalty business processes, frequent flyer applications and systems, and loyalty programme partnerships.
  • Experience in managing digital products & technical solutions.
What We Offer

This is a unique opportunity to apply your talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

We offer:

  • A comprehensive benefits package, including medical & dental benefits.
  • Travel benefits.


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