Loyalty Program Manager Singapore
1 week ago
At Star Alliance (SG) PTE. LTD., we are seeking an exceptional Loyalty Program Manager to join our dynamic team in Singapore. As a key member of our Customer Experience business unit, you will play a vital role in driving the strategic development of our loyalty proposition and enhancing the overall customer experience.
About Us
We are the world's largest airline alliance, with 25 member airlines operating globally. Our vision is 'A world effortlessly connected,' and our mission is to 'Collectively enrich customer journeys and reinforce their loyalty by creating tailored solutions that empower us beyond our own individual capabilities.'
The Role
You will be responsible for managing operational activities for our Star Alliance Loyalty Hubs and Solutions, overseeing project implementations, and ensuring that current loyalty solutions and products are well-maintained. You will also support the Director Loyalty in driving innovation to enhance the customer experience, provide loyalty product expertise and leadership, and manage partnerships and lead large-scale initiatives.
Your Profile
To succeed in this role, you should have a University degree in Business Administration, Aviation, or Tourism Management, and at least 3-5 years of airline loyalty experience from a business perspective. You should also have a strong understanding of loyalty business processes, frequent flyer applications and systems, and loyalty programme partnerships. Additionally, you should have experience in managing digital products & technical solutions, sound working IT knowledge, and proficient English language skills.
Benefits
We offer a full-time position based in our Singapore office, travel benefits, comprehensive medical & dental benefits, and opportunities to work with a global team focused on delivering value to frequent international travelers who travel on our member airlines. If you believe you have the skills and qualifications required for this role, please submit your CV.
Salary Estimate: SGD 90,000 - SGD 120,000 per annum
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