Loyalty Program Manager

4 days ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Job Description:

We are seeking a highly skilled Loyalty Program Manager to join our team at RECRUIT EXPRESS PTE LTD. In this role, you will be responsible for managing and growing our loyalty program, delivering business and customer value.

About the Role:
This is a challenging and exciting opportunity to lead our loyalty program initiatives, working closely with cross-functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points. You will utilize market research, data, and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences.

Your Key Responsibilities:
  • Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals.
  • Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points.
  • Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets.
  • Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals.
  • Vendor, project and campaign management for all loyalty initiatives and implementation.
  • Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences.
  • Design and execute customer engagement plans to drive incremental value, engagement and acquisition.
  • Establish key partnerships to broaden, strengthen and strategically positions the loyalty program.
  • Liaise and negotiate with all required platform or technology partners.
  • Manage all vendor agreements with vendors, technology partners.
  • Internal presentation to stakeholders on project milestones and work in progress updates.
  • Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products.
  • Conduct UAT and other required tests with vendors for new program releases.
  • Conduct necessary training for product users internally e.g concierge managers, marketing teams etc.
  • Budget Management & Forecasting.

Requirements:
This role requires strong project and time management skills, with demonstrated ability to work with multiple stakeholders and teams to execute and implement projects promptly with accountability and success. The ideal candidate should have excellent analytical skills, negotiation, CRM, market research, forecasting, UAT, budgets, ICT, customer support, segmentation, customer engagement, marketing, customer value, accountability, customer focus, and customer relations skills.

Salary: SGD 8,000 - 12,000 per month

About Us:
We are a leading recruitment agency in Singapore, providing top talent solutions to businesses across various industries. If you're passionate about loyalty programs and want to make a difference in the retail industry, we'd love to hear from you.

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