HR Strategist, Global Rewards Infrastructure

1 day ago

Singapore ASCENDA LOYALTY PTE. LTD. Full time

About Ascenda Loyalty PTE. LTD.

Ascenda Loyalty PTE. LTD. is a cutting-edge technology company that empowers financial institutions and merchants with effortless rewards infrastructure. Our diverse client base includes top-tier brands like HSBC, American Express, Capital One, and Barclays, as well as fast-growing challengers such as Rohinhood, Brex, and Virgin Money.

We offer a SaaS rewards platform that serves as the world's most powerful human incentive engine, enabling brands to forge deeper connections with billions of customers worldwide. Our platform combines a global marketplace of valuable merchant content with a data-driven loyalty core that facilitates premium rewards propositions at speed and ease. If you've ever redeemed credit card points for frequent flyer miles, chances are this was powered by Ascenda.

Our products are rooted in beautiful design, exceptional customer value, and delightful ease of use. Our technology-first approach and unique global content network set us apart from other loyalty companies.

We were founded in 2014 and today employ 200 people across 20 countries. Our team is as globally diverse as our clients: our CEO is based in New York, our CPO in Seattle, CFO in Boston, Head of Client Success in Sydney, and our CTO in Singapore.

About the Role

This exciting opportunity is for an HR Strategist, Global Rewards Infrastructure, in Singapore. As part of our team, you'll help build and create the people infrastructure, process enhancements, insights, and seamless experiences that make Ascenda an even more amazing place to work.

We're growing rapidly across the globe, which means we'll need more streamlined HR processes, guidelines, and frameworks to better the experience for employees at Ascenda. The purpose of this role is simple – to create an amazing people experience at all touchpoints of the people lifecycle.

Responsibilities

  • Lead People Operations at Ascenda and drive continuous improvement initiatives using technology to streamline and standardize processes and policies.
  • Set the HR team technology roadmap, including maintenance, review, testing, and implementation of HR technology systems (HRIS, ATS, benefits administration technology, etc.) and enhancements, ensuring cross-functional alignment.
  • Own lead and drive simple and where possible HR tech-enabled people operations processes throughout the people lifecycle.
  • Ensure that foundations work seamlessly while relentlessly continuing to improve experience and efficiency (from day-to-day to transformative projects).
  • Manage and lead various aspects of HR Operations, including employee documentation, onboarding and offboarding, insurance, and HR audits.
  • Stay abreast of industry trends and regulatory changes to ensure compliance with relevant laws and regulations.
  • Develop and enforce HR policies and processes that mitigate risk and protect the company from exposure and harm.
  • Implement and oversee data governance that maintains the integrity of data in HR-related systems.
  • Work closely with finance and/or outsourced vendors to ensure timely and accurate processing of payroll and other claims.
  • Work directly with third-party vendors and benefits brokers to ensure best-in-class and competitive benefits.
  • Oversee management of immigration requirements, such as application and renewal of work visas, etc.
  • Manage and oversee EOR arrangements in locations where Ascenda does not have a legal entity presence.
  • Support employee relations matters by providing guidelines and clarifications on policies and their application.
  • Institute people data analytics, insights, and reporting that inform strategy and improve the people experience.

About You

We're looking for a seasoned HR professional with 7-10 years of experience in people operations or a similar role. You've worked in a fast-paced tech growth environment, implemented and integrated new HR tech platforms, understand the intricacies of EOR, Global PEO, managed employee benefits, rewards, and equity internationally.

You know what excellent, simple, and seamless people experiences look like and have implemented them before. Proven experience launching and driving multiple system implementations (e.g., HRIS, ATS) requiring change management communication is essential.

A strong understanding of employee relations, conflict resolution, and performance management is necessary. You're a problem solver and great communicator with a growth mindset and a go-getter attitude. Execution and delivery focus are key, along with attention to detail and ability to dive deep into HR data.

Ability to build collaborative, trustworthy relationships across functions and geographies is crucial. Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints are necessary.

About the Benefits

We offer a rewarding working place that provides a high growth environment and exponential career development. A mobile and flexible work environment, WFH office equipment allowance, medical insurance coverage, competitive compensation, travel perks, and employee rewards are some of the benefits we offer.

About Ascenda Loyalty PTE. LTD.

We're dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere. The estimated salary for this position is around $150,000 - $180,000 per annum, depending on experience.

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