Loyalty Program Manager
3 days ago
We are a leading recruitment agency in Singapore, dedicated to connecting talented professionals with top companies.
Job DescriptionWe are seeking an experienced Loyalty Program Manager to join our team. As a key member of our client success department, you will be responsible for driving the development and implementation of loyalty programs that drive customer engagement and retention.
Your primary focus will be on collaborating with cross-functional teams to design and execute customer engagement plans, leveraging market research, data insights, and analytics to identify opportunities for growth and improvement.
You will work closely with internal stakeholders to develop marketing and communication strategies that align with business goals, as well as establish key partnerships to broaden and strengthen the loyalty program.
In addition, you will manage vendor agreements, conduct UAT and testing, and provide training to product users. Your ability to think critically and drive results will be essential in this role.
Required Skills and Qualifications- Strong understanding of the retail and loyalty environment
- Experience in customer segmentation, journey mapping, and data insights
- Ability to demonstrate how loyalty programs and marketing work synergistically
- Strong project management skills and experience working with multiple stakeholders
- Proven ability to think critically and drive results
- Familiarity with financial principles
We offer a competitive salary range of SGD 80,000 - SGD 120,000 per annum, depending on experience. Additionally, you will have access to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
This is a full-time contract position with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer engagement and loyalty, we encourage you to apply.
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