Customer Service Excellence Specialist

4 days ago

Singapore beBeeCustomerExperience Full time $3,500 - $5,500

Job Title: Customer Service Excellence Specialist

Job Description

As a key member of our team, you will be responsible for delivering exceptional customer service and support to clients across various communication channels. Your primary objective will be to manage inquiries, resolve issues efficiently, and ensure a seamless customer experience that reflects our commitment to excellence and innovation in service.

Responsibilities:
  • Respond promptly and accurately to customer enquiries across various platforms.
  • Manage return and refund requests efficiently via e-commerce platforms.
  • Liaise with internal departments to ensure seamless customer service.
  • Perform ad hoc duties as assigned by management.
  • Handle front counter operations, including repair collections and walk-in requests.
  • Address customer complaints, feedback, and calls with professionalism and empathy.
  • Schedule deliveries and service appointments with precision.
  • Coordinate with internal teams to resolve issues and ensure timely service.
  • Maintain composure and effectiveness in a fast-paced environment.
  • Utilize strong communication and computer skills to support daily operations.
Required Skills and Qualifications

To succeed in this role, you will need the following skills and qualifications:

  • Prior experience in customer service is preferred.
  • Diploma or degree in Marketing, Business, E-Commerce, or a related field.
  • Ability to multitask and thrive in a dynamic, high-pressure setting.
  • Exceptional problem-solving and critical thinking abilities.
  • Detail-oriented with a passion for delivering outstanding customer experiences.
  • Proficient in Microsoft Office and Google Workspace.
Benefits

We offer a competitive salary with performance-based incentives, opportunities for professional development and training, comprehensive health and wellness benefits, and hybrid work arrangements for enhanced flexibility.

Others

As a valued member of our team, you will have the opportunity to develop your skills and contribute to our success. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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