Service Excellence Specialist

7 days ago

Singapore beBeeQuality Full time $80,000 - $120,000

**Service Excellence Specialist**: We are seeking a highly skilled Service Excellence Specialist to join our dynamic team. The successful candidate will play a pivotal role in advancing patient engagement, empowerment, and experience through effective quality service management.

As a key member of our team, you will manage customer feedback to enhance the overall patient experience post-implementation of new national systems. You will analyse customer interactions to identify meaningful quality service initiatives for systemic improvement.

Key Responsibilities:

  • Manage customer feedback to enhance the overall patient experience post-implementation of new national systems.
  • Analyse customer interactions to identify meaningful quality service initiatives for systemic improvement.
  • Ensure timely resolution of service-related complaints using performance indicators as guidelines.
  • Collaborate with teams to develop and execute hospital-wide initiatives that promote service excellence.
  • Conduct surveys, design programmes, and facilitate focus group discussions to gauge service quality.
  • Support data analysis by creating and updating dashboards for feedback metrics.

Requirements:

  • Bachelor's degree in Marketing, Communications, Psychology, or a related field.
  • A minimum of 5 years' experience in marketing communications or quality assurance, preferably within the healthcare sector.

  • Service Excellence Specialist

    4 days ago

    Singapore beBeeCustomerService Full time $40,000 - $80,000

    Service Excellence SpecialistWe are seeking a skilled Service Excellence Specialist to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions with our customers.

  • Service Excellence Specialist

    7 days ago

    Singapore beBeeCommunity Full time $3,000 - $4,500

    Job Role: Service Excellence Specialist Service Excellence Specialist Job Overview: The position of the Service Excellence Specialist involves ensuring seamless daily operations at a residential facility while positively impacting residents' lives. This specialist will be the primary point of contact for residents, addressing their queries with empathy...

  • Service Excellence Specialist

    1 week ago

    Singapore beBeeExceptional Full time $3,500 - $4,500

    Service Excellence SpecialistWe are seeking a highly skilled Service Excellence Specialist to join our team. As a key member of our service team, you will be responsible for delivering exceptional service and ensuring that our guests feel welcome and valued.About the RoleThis is an exciting opportunity for individuals who thrive in fast-paced environments...

  • Service Excellence Specialist

    3 days ago

    Singapore beBeeService Full time $60,000 - $100,000

    **Job Opportunity: Service Excellence Specialist**">Are you passionate about delivering exceptional customer service and ensuring seamless logistics operations? We are seeking a highly skilled and motivated individual to join our team as a Service Excellence Specialist.**Key Responsibilities:**">">Provide outstanding friendly and reliable service to...

  • Service Excellence Specialist

    1 week ago

    Singapore beBeeExcellence Full time

    Job Title: Service Excellence Specialist We are seeking a skilled and dedicated Service Excellence Specialist to join our team. Key Responsibilities: Respond to client inquiries, providing detailed product information and support. Cultivate long-term relationships with clients to enhance brand loyalty and maintain a positive brand image. ...

  • Service Excellence Specialist

    2 weeks ago

    Singapore beBeeExcellence Full time $50,000 - $80,000

    Job Title: Service Excellence SpecialistWe are seeking a skilled and dedicated Service Excellence Specialist to join our team.Key Responsibilities:Respond to client inquiries, providing detailed product information and support.Cultivate long-term relationships with clients to enhance brand loyalty and maintain a positive brand image.Collaborate with...

  • Service Excellence Specialist

    1 week ago

    Singapore beBeeExcellence Full time

    Job Title: Service Excellence Specialist "> Job Summary: "> We are seeking a highly skilled and customer-focused Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional service and support to our customers, ensuring their security systems are functioning optimally. "> "> Key Responsibilities: ">...

  • Service Excellence Specialist

    6 days ago

    Singapore beBeeCustomer Full time $3,000 - $4,500

    Job Role: Service Excellence SpecialistAbout the Position:We are seeking a customer-focused professional to join our team as a Service Excellence Specialist. In this role, you will be responsible for delivering exceptional service and support to clients across various channels.Key Responsibilities:Attend to inbound/outbound communications...

  • Service Excellence Specialist

    2 weeks ago

    Singapore beBeeExcellence Full time $80,000 - $120,000

    Job Title: Service Excellence Specialist">Job Summary:">We are seeking a highly skilled and customer-focused Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional service and support to our customers, ensuring their security systems are functioning optimally.">">Key Responsibilities:">Collaborate...

  • Service Excellence Specialist

    1 week ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    Service Excellence SpecialistThis role involves providing exceptional customer service and technical support to ensure optimal product performance.Key Responsibilities:Attend to customer inquiries and complaints in a prompt and professional manner.Recommend preventive measures to resolve technical issues efficiently.Provide guidance and technical assistance...