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2 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will possess excellent customer service skills and be responsible for delivering exceptional support to clients.
- Main Responsibilities:
- Gather information from patients and their families, and assist with financial assessments procedures.
- Conduct assessment/home visits when necessary.
- Liaise with relevant agencies/patients' family.
Key Skills:
- Process information and statistics on assistance through an electronic system.
- Supervise operational work carried out by customer care coordinators when handling subsidy cases.
- Act as a channel of communication between management and the customer care coordinator.
- Handle difficult customers and communicate escalated issues to the Manager.
Requirements:
- Education: Minimum O Level qualification.
- Experience: Minimum 2 years of relevant working experience.
- Expertise: Expertise in Social Work and/or Customer Service would be advantageous.
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