
Leadership Role: Commodities Operations Specialist
7 days ago
The Commodities Operations Specialist plays a pivotal role in ensuring the seamless execution of day-to-day operations within our Commodities division. This entails overseeing services delivery, aligning with client requirements, internal standards, industry best practices, and Group policy directives.
Key Responsibilities:
- Manage daily operations of the Commodities department, guaranteeing smooth execution and timely service delivery.
- Serve as the primary point of contact for clients, addressing operational matters and resolving issues efficiently.
- Handle full coordination and documentation for regional assignments, ensuring accuracy and compliance.
- Collect regular client feedback and collaborate with executing offices to implement service improvements.
- Ensure all operational activities adhere to client instructions, SOPs, and company standards.
- Identify and escalate any operational irregularities to the Line Manager and inform clients where necessary.
- Review and approve inspection reports, certificates, and invoices for completeness and accuracy.
- Maintain up-to-date client quotation sheets, office quotes, and subcontractor/lab rate records.
- Assist in business development by meeting with clients and supporting efforts to secure new assignments.
Requirements:
- Degree or higher qualification in any discipline.
- At least 5 years of relevant experience in Commodities (Agri and Metals and Minerals) inspection and testing within TIC companies or trade operations.
- Self-motivated, results-driven, and able to work independently with minimal supervision.
- Strong interpersonal, communication, and negotiation skills.
- Proven problem-solving ability and adaptability in a dynamic environment.
- Familiarity with Southeast Asia's Commodities trade and distribution.
- Able to perform well under pressure and continuously seek process improvements.
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