Customer Service Advocate

7 days ago

Singapore beBeeCustomerSupport Full time $3,000 - $4,500
Job Opportunity

We are seeking a dedicated and flexible individual to fill a key role in our organization. The Customer Support Representative will be the face of our company, interacting with patients on a daily basis.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure in a fast-paced environment.

  • Represent the organization in a professional capacity as front-line support staff
  • Patient registration, scheduling appointments, and promoting digital services are essential tasks
  • Guiding patients on using self-service kiosks and digital services is crucial to their experience
  • Providing frontline support for patients, including crowd control and responding to inquiries, is vital
  • Additional duties as assigned will be performed

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

Key Responsibilities:

The following are some of the key responsibilities associated with this role:

  • Front-Line Support: Represent the organization in a professional capacity, interacting with patients on a daily basis.
  • Patient Registration: Register patients, schedule appointments, and promote digital services.
  • Digital Services: Guide patients on using self-service kiosks and digital services.
  • Crowd Control: Provide frontline support for patients, including crowd control and responding to inquiries.

Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent Communication Skills: Ability to communicate effectively with patients and colleagues.
  • Interpersonal Skills: Ability to build strong relationships with patients and colleagues.
  • Problem-Solving Skills: Ability to resolve issues efficiently and effectively.
  • Adaptability: Ability to adapt to changing circumstances and priorities.

Benefits:

We offer a comprehensive benefits package that includes:

  • A competitive salary
  • A dynamic and challenging work environment
  • Opportunities for growth and development
  • A comprehensive health insurance plan
  • A retirement savings plan

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