IT Service Desk Agent

2 weeks ago


Singapore SPARK SYSTEMS PTE. LTD. Full time
We are seeking a skilled IT professional to fill the position of IT Service Desk Agent. As a member of our technical support team, you will be responsible for providing first-level technical support to our clients, troubleshooting issues and escalating complex problems to senior technicians when necessary. Key responsibilities include:

  • Providing technical support to clients via phone, email, or chat.
  • Troubleshooting hardware and software issues.
  • Escalating complex problems to senior technicians for resolution.
  • Documenting and tracking incidents and requests using our ticketing system.
  • Collaborating with cross-functional teams to resolve issues and implement process improvements.

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