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Reservation Coordinator

2 months ago

Singapore A OPERATIONS PTE. LTD. Full time
Job Title: Reservation Agent

At A OPERATIONS PTE. LTD., we are seeking a highly skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for effectively managing guest and customer inquiries, maximizing revenue opportunities, and providing exceptional customer service.

Key Responsibilities:
  • Take reservations and ensure adherence to brand standards
  • Receive and record customer dining reservations, maintaining accurate information in our system
  • Maintain knowledge of menu items, events, and special offerings at our restaurant
  • Inform the General Manager of waiting lists
  • Ensure timely and efficient handling of customer calls
  • Maintain a clean and organized reservation area
  • Adhere to proper grooming and personal hygiene standards
  • Assist Hostesses/Hosts as needed
  • Collaborate with the Sales & Marketing Manager on event-related work
  • Provide exceptional customer service, exceeding guest expectations
Requirements:
  • Bachelor's Degree from a reputable university or hospitality program
  • Minimum 1 year of experience in a reputable hotel or beach resort
  • Fluent in English
  • Excellent communication and interpersonal skills
  • Proficiency in reservation management systems and software
  • Detail-oriented with a focus on delivering high-quality customer service
  • Ability to work under pressure and meet deadlines
What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.