Reservation Sales Executive
3 days ago
Responsibilities:
Client Relationship Management:
- Cultivate and maintain strong relationships with B2B clients, including travel agents, tour operators, and corporate partners.
- Understand client preferences and travel requirements to provide tailored solutions for FIT/Group/MICE bookings.
Reservation Handling:
- Process and manage reservations for FIT travelers and group bookings with precision and attention to detail.
- Coordinate with hotels, transportation providers, and other partners to secure bookings and ensure seamless travel experiences.
Product Knowledge:
- Stay updated on destination information, hotel offerings, and industry trends to offer expert advice to clients.
- Assist clients in selecting accommodations, transportation, and activities that align with their preferences and budget.
Quotation and Proposal Creation:
- Prepare detailed and competitive quotations for individual and group travel.
- Develop comprehensive proposals for MICE events, showcasing our capabilities in organizing successful corporate gatherings.
Sales and Targets:
- Meet and exceed sales targets through proactive client engagement and effective sales strategies.
- Identify opportunities for upselling and cross-selling to maximize revenue.
Documentation and Reporting:
- Ensure accurate and timely documentation of reservations and client communication.
- Generate reports on sales performance and key metrics for periodic review.
Skills, Qualifications, and Experience:
- Minimum of 1-2 years of experience in a similar role within the travel industry, specifically handling FIT/Group/ MICE bookings.
- Strong sales and negotiation skills, with a proven track record of meeting or exceeding targets.
- Excellent communication and interpersonal skills.
- Proficient in using reservation systems and travel-related software.
- In-depth knowledge of FIT/Group/ MICE travel trends and requirements.
- Ability to work independently and collaboratively in a fast-paced environment.
Education:
- Bachelor's degree in Tourism, Hospitality, or a related field (preferred).
Product Knowledge
Negotiation
Sales
Upselling
Microsoft Office
Microsoft Excel
Ability To Work Independently
Quality Assurance
Interpersonal Skills
Relationship Management
Hospitality Industry
Hospitality Management
Selling
Tour Operators
B2B
Attention to Detail
Transportation
Customer Service
Able To Work Independently
Hospitality
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