
Front of House Operations Manager
2 weeks ago
We are seeking a seasoned leader to oversee our Front of House operations. As a Crew Leader, you will be responsible for developing expertise in all aspects of the role, adhering to established standards and procedures.
Key Responsibilities- Oversee sections and lead the team in providing exceptional customer service, ensuring timely and accurate delivery of requests and feedback.
- Maintain high service levels, upholding standards for speed and accuracy while delivering a seamless experience.
- Cultivate in-depth knowledge of menu offerings, staying up-to-date on products and promotions.
- Train new team members on Front of House responsibilities, reinforcing SOP adherence.
- Manage inventory, cash handling, and sales records with precision and attention to detail.
- Ensure consistent maintenance of cleanliness, hygiene, and safety protocols at the cafe.
- Possess a Diploma / Degree in Hospitality or related field, or WSQ Certificate in F&B Operations / F&B Supervision / F&B Management.
- Minimum 1 year of experience in the F&B industry, with a proven track record of delivering excellent customer service.
- Enjoy interacting with people and take pride in providing exceptional service experiences.
- Ability to thrive in a fast-paced environment, adapting to changing circumstances with ease.
- Excellent interpersonal skills, with a strong ability to work effectively within a team.
Able To Multitask
Interpersonal Skills
Service Level
Inventory Control
Cashiering
Presentation Skills
Team Player
Customer Service
Food Service
Hospitality
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