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Front-of-House Operations Coordinator

2 weeks ago

Singapore beBeeFrontOffice Full time $3,000 - $4,500

Job Title: Front-of-House Operations Coordinator

Job Summary:

We are seeking a highly organized and customer-focused Front-of-House Operations Coordinator to join our team. The successful candidate will be responsible for providing exceptional guest service, managing front-of-house operations, and ensuring seamless delivery of services.

Key Responsibilities:
  • Provide warm and welcoming greetings to visitors, ensuring a positive first impression.
  • Manage front-of-house operations, including coordination with internal departments to ensure smooth handling of service requests.
  • Deliver personalized guest experiences by addressing clients by name and anticipating their needs.
  • Handle incoming telephone calls in a professional manner, accurately record messages, and redirect inquiries appropriately.
  • Liaise with internal departments to ensure smooth handling of service requests.
  • Gain thorough knowledge of emergency procedures and actively support assigned responsibilities during emergencies.
  • Troubleshoot and resolve guest or staff requests promptly, ensuring service recovery when necessary.
  • Oversee the upkeep of reception and workspace areas, ensuring they remain presentable and aligned with company standards.
  • Ensure all walk-in visitors are attended to promptly, with VVIPs receiving exceptional and personalized assistance.
  • Uphold the company's grooming and service excellence standards consistently.
  • Provide support for company events, workshops, and hospitality-related initiatives.
  • Assist the Hospitality Manager/Assistant Hospitality Manager in supervising reception operations and identifying areas for improvement.
  • Participate in structured rotational training programs to gain exposure to broader hospitality functions, preparing for eventual leadership roles.
Requirements:
  • Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Pleasant and professional disposition with excellent grooming standards.
  • Ability to remain composed under pressure and handle multiple priorities efficiently.
  • Proficiency in Microsoft Office applications and familiarity with front-office systems is an advantage.
  • A team player with a proactive attitude and willingness to learn.
  • Prior internship or experience in hospitality, front-of-house, or customer service will be advantageous, though not mandatory.
  • Flexibility to support events and activities outside standard reception duties.