CRM System Optimizer

1 day ago


Singapore Singapore Post Full time

Singapore Post is seeking a highly skilled CRM Specialist to join our team.

About the Role

This exciting opportunity will involve optimizing our customer relationship management system, ensuring data integrity, and supporting the implementation of effective CRM strategies to support our fast-growing commercial environment.

Responsibilities
  • Leverage technical knowledge to design and implement solutions used by Sales, Marketing, and Customers, with a focus on our CRM platform running on Microsoft Dynamics 365.
  • Analyse business requirements and translate specifications to program codes, conforming to internal standards, guidelines, and industry best practices.
  • Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
  • Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
  • Configure, manage, and optimize workflows, validation rules, dashboards, forms, and views.
  • Analyse data and create reports for insights into team operations and productivity.
  • Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers and intake stakeholders.
  • Support and co-ordinate integrations and testing with third-party applications, as well as deployment activities related to the domain platforms.
  • Support continuous improvement efforts to proactively identify potential challenges to customer success and business productivity.
  • Collaborate with business stakeholders and cross-functional teams to deliver desired outcomes.
  • Develop and maintain technical and functional documentation and specifications.
  • Conduct hands-on troubleshooting and resolution of system issues.
Requirements
  • At least 5 years of experience in IT delivery or consulting, with minimum 3 years experience in solutioning, delivery, or support of Microsoft Dynamics 365 Sales and Customer Service module, or equivalent CRM/ERP business applications for medium-large enterprises.
  • Strong written and communication skills.
  • Hands-on experience developing and supporting the following tools and technologies: NET, Javascript, REST, JSON, Power BI, as well as low-code tools such as Power Platform.
  • Experience working with offshore teams.
  • Experience delivering with both waterfall and agile methodologies.
What We Offer

In this role, you can expect:

A competitive salary of SGD $80,000 - $120,000 per annum, depending on your experience.


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