Operations Manager for Exceptional Customer Experience

4 weeks ago


Singapore LXM CREATIVITY PTE. LTD. Full time
About the Role

LXM CREATIVITY PTE. LTD. is seeking an experienced Operations Manager to oversee daily floor operations and drive exceptional customer service. This is a dynamic role that requires strong leadership and communication skills, with a focus on staff management, workflow optimization, and creating a positive work environment.

Key Responsibilities
  • Staff Management: Supervise and coordinate floor staff to ensure seamless day-to-day operations, providing coaching and training as needed to ensure high performance standards.
  • Customer Service: Ensure customers receive prompt and courteous service at all times, addressing any issues or concerns in a professional and efficient manner.
  • Inventory Oversight: Monitor stock levels and coordinate with management for replenishment, ensuring accurate inventory control and minimizing losses.
  • Problem-Solving: Address and resolve any operational or customer-related issues in a timely and effective manner, taking proactive steps to prevent future problems.
  • Compliance: Ensure all staff adhere to company policies and safety regulations, maintaining a safe and compliant work environment.
Requirements
  • Leadership Experience: Previous experience in a supervisory role, preferably in hospitality or retail.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas and motivate team members.
  • Multitasking: Ability to multitask and work under pressure, prioritizing tasks effectively and managing multiple responsibilities simultaneously.
  • Customer Focus: Strong commitment to delivering exceptional customer experiences, with a customer-centric approach to problem-solving and conflict resolution.
Salary Information

The estimated salary for this role is $55,000 - $65,000 per annum, depending on qualifications and experience. LXM CREATIVITY PTE. LTD. offers a competitive compensation package, including opportunities for career growth and professional development.



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