Customer Experience Operations Specialist

4 weeks ago


Singapore RECKLESS ERICKA PTE. LTD. Full time
About Us
At RECKLESS ERICKA PTE. LTD., we're driven by passion, creativity, and a commitment to delivering exceptional customer experiences. Our team thrives on making things happen and creating memorable moments for our customers at every touchpoint.

Job Description:
We're seeking an experienced Customer Experience Operations Specialist to join our team. In this role, you'll be responsible for managing the end-to-end fulfilment process, ensuring orders are processed, packed, and shipped promptly and accurately. You'll also monitor order timelines and proactively communicate with customers about delays or updates to enhance their experience. Additionally, you'll coordinate with shipping partners to deliver a seamless delivery experience and address any issues with a customer-first approach.

Key Responsibilities:
  1. Fulfilment Operations with a Customer Experience Focus: Manage the end-to-end fulfilment process, ensuring orders are processed, packed, and shipped promptly and accurately.
  2. E-commerce Data Management for Enhanced Customer Insights: Monitor and analyse e-commerce performance metrics, focusing on customer behaviour and satisfaction.
  3. Customer Service Excellence: Provide outstanding customer support through email, live chat, and social media, responding to inquiries with empathy and efficiency.
  4. Operational Support to Delight Customers: Work closely with internal teams to ensure processes are customer-friendly and efficient.

Requirements:
  • Diploma or equivalent qualification in Business, E-commerce, or related fields.
  • Minimum 3 years of experience in e-commerce operations, fulfilment, or customer service, with a strong focus on customer experience.
  • Proficiency in e-commerce platforms (e.g., Shopify) and order management systems.
  • A passion for delivering exceptional customer experiences at every touchpoint.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills with a meticulous attention to detail.

What We Offer:
  • Competitive salary of SGD $45,000 - SGD $55,000 per annum, depending on experience.
  • Opportunities for professional growth and skill development.
  • Collaborative and inclusive work environment.


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