Customer experience specialist
22 hours ago
Job Description Position Summary: At Thermo Fisher Scientific Inc., the Customer Experience Specialist role plays a crucial role in improving customer satisfaction and operational excellence in Singapore. This role supports Sales, Operations, and Product Management by focusing on relationship building and delivering an exceptional customer experience. You will work under general direction, using research and alternatives to solve problems and establish stable working relationships with internal and external contacts. Your efforts directly contribute to flawless order execution and customer satisfaction. Responsibilities: Work with interfacing functions, including Accounting, Pricing, Product Management, Supply Chain, Quality, and Distribution, to ensure timely and accurate processing and delivery of orders. Act as the customer advocate throughout internal processes, troubleshooting, escalating, and resolving issues that may jeopardize customer commitments. Communicate action plans and resolutions to customers promptly. Run reports, analyze data, develop presentations, and support continuous improvement initiatives. Collaborate closely with customers to accurately capture purchase order requirements. Meet Bio Production business objectives regarding timely delivery, Customer Allegiance scores, and revenue targets for assigned accounts. Minimum Requirements/Qualifications: Requires BS/BA, or Diploma with 3+ years of experience in a customer-facing environment (biopharma/biotechnology industry preferred). The ideal candidate is curious and focused on achieving goals, with excellent written and verbal communication skills, the ability to collaborate with diverse teams, strong attention to detail, analytical thinking abilities, effective planning skills, problem-solving capabilities, and knowledge of basic project management methods. Experience processing orders in various systems (e.g., Oracle E1/R12, SAP) and with Salesforce & Email-to-Case. Supply Chain experience is an advantage. Works in an office/manufacturing environment. #J-18808-Ljbffr
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Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Experience Specialist
1 month ago
Singapore AIG Full timeAbout the RoleAt AIG, we're reimagining insurance solutions to make a bigger difference in the world. As a Customer Experience Specialist, you'll play a key role in delivering exceptional customer service and support.
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Customer Experience Specialist
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Title: Customer Experience SpecialistEstimated Salary: SGD 30,000 - SGD 40,000 per annumAbout Our CompanyWe are a reputable recruitment agency, RECRUIT EXPRESS PTE LTD, dedicated to providing top-notch services to various organizations in Singapore.Job Description:As a Customer Experience Specialist, you will be responsible for managing customer...
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Customer Experience Specialist
2 weeks ago
Singapore THE STYLE SOIREE (TSS) Full timeJob Description:As a Customer Experience Specialist at THE STYLE SOIREE (TSS), you will be responsible for delivering exceptional customer experiences in our retail stores/showroom. Your key objectives will include providing seamless shopping experiences, maintaining a clean and organized environment, and promoting first-class service to customers.Main...
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Innovative User Experience Specialist
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Innovative User Experience Specialist to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the RoleThis is an exciting opportunity for a talented UX/UI Designer to drive innovation and creativity in shaping exceptional user experiences. The successful candidate will collaborate closely with our design and...
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Customer Experience Specialist
2 weeks ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeJob Title: Customer Experience SpecialistAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Specialist to join our team at TANGSPAC CONSULTING PTE LTD.Job DescriptionThe successful candidate will be responsible for providing exceptional customer service, supporting Relationship Managers in daily operations, and enhancing...
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Customer Experience Specialist
2 weeks ago
Singapore LINGJACK ENGINEERING WORKS PTE LTD Full timeJob OverviewLINGJACK ENGINEERING WORKS PTE LTD is seeking a CUSTOMER EXPERIENCE SPECIALIST to join our team. This role will be responsible for ensuring timely service and customer satisfaction are met through follow-up on customers' enquires and quotations, processing orders, invoicing, preparing sales reports, and liaising with customers and internal...
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Customer Experience Specialist
2 weeks ago
Singapore HIPVAN PTE. LTD. Full timeJob SummaryHIPVAN PTE. LTD. is seeking a Customer Experience Specialist to join their operations and customer happiness team. This role requires a candidate with strong communication and problem-solving skills to deliver a customer-centric experience.Key Responsibilities:Assist customers across all channels, including phone calls, emails, and live...
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Customer Experience Specialist
2 weeks ago
Singapore TRUSTY CARS LTD. Full timeThe ideal candidate for this position will possess excellent customer service skills, a positive attitude, and the ability to multitask.As a Customer Experience Specialist at TRUSTY CARS LTD., you will be responsible for ensuring that our customers have an ultra-positive experience at the showroom. This includes providing top-notch customer service,...
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Customer Experience Specialist
2 weeks ago
Singapore CENTRAL PROVIDENT FUND BOARD Full timeCentral Provident Fund BoardA rewarding career awaits you in our dynamic Customer Service Department. We are seeking a skilled Customer Experience Specialist to join our team, responsible for delivering exceptional service to our members through various channels.About the RoleThis is an exciting opportunity to embark on a challenging and rewarding career...
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Customer Experience Specialist
2 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeWe are seeking a highly motivated and organized Customer Experience Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Job SummaryThe ideal candidate will be responsible for handling survey submissions, feedback, and requests from customers in a timely manner.About the RoleEnsure consistent case notes updated in the system after each interaction...
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Customer Experience Specialist
2 weeks ago
Singapore BENJAMIN BARKER AUST PTE. LTD. Full timeJob DescriptionWe are seeking a highly motivated Customer Experience Specialist to join our team at BENJAMIN BARKER AUST PTE. LTD.About the RoleThe successful candidate will be responsible for providing exceptional customer service, ensuring a seamless shopping experience across all channels, and driving sales growth in the store.Key Responsibilities:Engage...
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Customer Experience Specialist
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeCompany OverviewRapSys Technologies PTE. LTD. is a dynamic organization committed to delivering exceptional customer experiences.Job Description:We are seeking a highly skilled Customer Experience Specialist to join our team. This role will focus on providing top-notch support to our clients, ensuring their issues are resolved promptly and efficiently.Key...
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Customer Experience Specialist
1 month ago
Singapore The Closet Lover Full timeJob OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team at The Closet Lover. In this role, you will play a vital part in ensuring exceptional customer service and contributing to the overall success of our store.Salary InformationThe hourly rate for this position is $15-$20 per hour, commensurate with...
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Customer Experience Specialist
3 weeks ago
Singapore AIG ASIA PACIFIC INSURANCE PTE. LTD. Full timeJob OverviewAIG Asia Pacific Insurance PTE. LTD. is seeking a Customer Experience Specialist to join our team. This role requires strong customer service skills, excellent communication abilities, and the ability to work in a fast-paced environment.About the RoleThis is a full-time position responsible for providing high-quality customer service to clients...
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Customer Experience Specialist
2 weeks ago
Singapore GLORY ARTISANAL LEATHER PTE. LTD. Full timeAbout UsGLORY ARTISANAL LEATHER PTE. LTD. is a leading brand in the industry, known for our high-quality products and exceptional customer service.Salary: SGD 35,000 - SGD 45,000 per annumWe are currently seeking a skilled Customer Experience Specialist to join our team!About the RoleThis role is perfect for those who enjoy interacting with customers and...
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Customer Experience Specialist
1 month ago
Singapore AIA Singapore Private Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Specialist to join our team at AIA Singapore Private Limited. This role involves handling end-to-end processes of complaints escalated by internal and external parties, conducting investigations, and providing feedback to concerned departments for review and improvement.Key...
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Customer Experience Specialist
3 weeks ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeJob DescriptionWe are seeking a skilled Customer Experience Specialist to join our team at TANGSPAC CONSULTING PTE LTD.About the RoleThis is an exciting opportunity for a dedicated individual to work closely with Relationship Managers in daily operations, enhancing customer experience through effective handling of customer enquiries, rate fixing for deposits...
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Customer Experience Specialist
4 weeks ago
Singapore WGT EHR Pte Ltd Full timeJob OverviewWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team at WGT EHR Pte Ltd.Key Responsibilities:To deliver consistently high-quality food and beverages to customersTo provide exceptional customer service, including taking orders, serving food and drinks, cashiering, and receiving feedbackMaintain the...
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Digital Customer Experience Specialist
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob SummaryWe are seeking a highly skilled Digital Customer Experience Specialist to join our team in Tampines and Bugis. This is a great opportunity for someone who is passionate about delivering exceptional customer service and experience.