Customer Service Representative: Delivering Exceptional Experiences

1 week ago


Singapore APM GLOBAL PTE. LTD. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at APM GLOBAL PTE. LTD.

About the Role

This is an exciting opportunity for a skilled communicator to provide top-notch service to our customers, resolving issues efficiently and ensuring high satisfaction rates.

Key Responsibilities:
  • Manage large volumes of incoming calls, answering queries and addressing concerns with professionalism and empathy.
  • Identify and meet customer needs, building strong relationships through open communication and trust.
  • Provide accurate information, leveraging tools and methods to ensure quality responses.
  • Meet call-handling quotas, handling customer complaints effectively and following up on resolutions.
  • Maintain records of customer interactions, processing accounts and filing documents as needed.
  • Foster a positive customer experience, engaging with them to exceed expectations.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving skills, with a focus on finding effective solutions.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Aptitude for learning new processes and technologies quickly.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of SGD 40,000 - 55,000 per annum, commensurate with experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages growth and collaboration.
  • A comprehensive benefits package, including medical insurance and employee assistance programs.

The estimated annual salary range is based on industry standards and takes into account the job requirements, location, and market conditions.



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