Customer Service Representative: Deliver Exceptional Client Experiences

1 week ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Recruit Express Pte Ltd. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients through various channels, ensuring their needs are met and exceeded.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be expected to maintain accurate records of customer interactions, meet or exceed individual and team performance metrics, and collaborate with colleagues to achieve shared goals.

Responsibilities:
  • Respond to customer inquiries via phone, email, or other communication channels, providing timely and accurate resolutions to their concerns.
  • Demonstrate a strong understanding of customer needs, using your problem-solving skills to find creative solutions that meet their expectations.
  • Maintain a high level of productivity while working efficiently to ensure all tasks are completed within set deadlines.
  • Collaborate with team members to share best practices, improve processes, and enhance overall customer satisfaction.

Requirements

To succeed in this role, you will need:
  • A minimum of 6 months' experience in a customer-facing position, preferably in a call center or similar environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong interpersonal skills, with a proven track record of building rapport with customers and colleagues alike.

What We Offer

In addition to a competitive salary, we provide opportunities for professional growth and development, a dynamic work environment, and a chance to make a real impact on our clients' lives.

Estimated Salary: SGD 30,000 - SGD 45,000 per annum.

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